Troubleshooting & FAQ#

A few answers to the questions we hear most. Still stuck? Get in touch.

Is my client data private?#

Yes. Yven is multi-user with strict isolation: your account can never see another user’s clients, work, invoices, or share links – and they can never see yours.

Do you store my clients’ passwords?#

No, and we never will. Yven stores a pointer to where a login lives (for example, the name of the item in your password manager), never the secret itself. See the registry.

Can I get my data out?#

Always. Export is a first-class feature in Settings – take a complete copy of your clients, sites, services, projects, work history, and invoices whenever you want. Exports never include provider logins or other secrets.

I’m not receiving emails#

First, check your spam or junk folder – transactional email (verification links, the renewal digest) occasionally lands there, especially on the first send. Add the sending address to your contacts or mark it “not spam” so future mail comes straight to your inbox. Still nothing? Confirm the email address on your account is correct in Settings, and check with your email provider that Yven’s messages aren’t being blocked or filtered.

A renewal date looks wrong#

Open the service from Renewals and edit the date directly. Mark renewed advances the date by the renewal period; snooze moves attention forward without changing the real date.

Where to next#

• Still need a hand? Contact us.