Setting up a new tool is a pain. Wherever I can make Yven do the work instead of asking you to do it, I try to. One example is domain expiry dates. Rather than signing in to a registrar and copying the date into a client record, you can click Look up and let Yven retrieve it.
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I once described a web server as something like the librarian at a reference desk: it doesn't hold everything in its head, it knows where things are. A client book needs the same thing. It covers how search works in Yven, what each service record tells you, and why the login field holds a pointer instead of a password
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A renewal date is predictable, and it can still slip. How Yven's Today screen, domain lookup and daily digest keep dates in front of you.
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Good mechanics hand you the old parts when the job is done. Web work rarely leaves anything to hand over – the better it goes, the less anyone sees.
I wrote up how I keep a record of the small stuff in Yven: a one-key work log, a client-visible log with no rates in it, and one invoice at the end of the month.
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